R11A0997.jpg

FAQ

Refunds and Returns

 

CAN I RETURN MY ITEM IF I CHANGE MY MIND? 

 

Sadly we do not accept returns. 

 

MY ITEM WAS STOLEN, HOW CAN I GET A REFUND? 

 

Unfortunately, we are not responsible for lost or stolen items.

 

Once orders have left the Kikaye Cosmetics warehouse the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS and FedEx recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

 

- USPS customer service: 1-800-275-8777 

- Fedex customer service: 1-800-463-3339 

- UPS customer service: 1-800-742-5877

Terms and conditions 

    •    Welcome to Kikaye Beauty and Cosmetics LLC, also known on the web as kikayecosmetics.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this business/website relationship with you. The term "us" or "we" refers to the Kikaye Cosmetics website. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites/ Blogs. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website are subject to the laws of the United States. Note that we do not give special advice concerning health conditions, skin reactions, and disorder. You should always check the ingredients of a product before you purchase. In any case, should you suffer from an allergic reaction please contact your medical provider immediately. Please note we do not assume responsibility for any allergic reactions. We’re retailers and not manufacturers. Customers are advised to read the label carefully. REVISIONS TO THIS WEBSITE TERMS OF USE WITHOUT NOTICE This TERMS OF USE for this website is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit the site for changes. Unless, in the sole opinion of the website, this policy changes so drastically as to suggest a posted notification on the site or via email, you will receive no notification of changes to this TERMS AND CONDITIONS for this website nor, under any circumstances, does this site promise notification. Your continued use of this site always evidences your acceptance of the TERMS AND CONDITIONS for this site or any modifications.